Return Policy
Returns or exchanges must be made within 10 days of receipt. If you wish to return an item, please call for a Return Merchandise Authorization number. Call 1-800-814-7368 or email us to have a RMA# issued to you.

The merchandise must be returned in the original carton. Enclose a copy of the invoice with the RMA# on the carton.

It is recommended you use an insured parcel service such as UPS, Fed Ex or Priority Mail. Sorry, no C.O.D. returns.

Damaged Goods
It is the customer's responsibility to inspect every shipment upon receipt. All damages must be noted at the time of receipt with the shipper. If your merchandise is damaged, call for a RMA#. We will issue a Call Tag for your merchandise to be returned for a replacement. Merchandise must be returned in the original carton. Enclose a copy of your invoice and the RMA#.

Shipping Charges
Shipping charges will be deducted from your refund if the return is not due to our error. Merchandise must be returned in original carton with all Certificates of Authenticity.  Returns not in the original carton will be refused.

Refunds
You can expect a refund posted to the same credit card used for the purchase within 7 - 14 business days or our receiving your returns.

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© Farnham & Pfile 1999 - 2006
Last updated: 30 June, 2006